Refund Policy

Here at Chaircoverart.com we are consumers and buyers ourselves thus we understand the fears of online frauds and credit card scams. Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without any credit card risks. We suggest paid with paypal account logged in for the safe.

If you have a Paypal account, do checkout with Paypal and login to complete your purchase accordingly. 

  1. Ensure that the "Pay with Debit or Credit Card" option is selected The button below might appear instead as "Check Out as Guest". 2. Enter your credit card detailsYou may also be required to fill in your Address, Phone Number, and E-mail Address, depending on your country of residence. When you are done, click on "Review and Continue". 
  2. Click on "Pay Now"
  3. Click on "Accept" when asked to create a new PayPal account if you on't have one. Your order will then be complete.

After payment, you will shortly receive your order confirmation email to confirm your purchase. Enjoy shopping at our store! :)

PayPal Troubleshooting

  1. Why I am not being re-directed to the PayPal payment page?

There might be an error with your browser's PayPal cookies. To fix this, try deleting your cookies.

  1. Why is PayPal not accepting my credit card?

Please double check the credit card details you have inputted in the PayPal payment page. If you have already ensured that all your details are correct, there is a possibility that you currently own a PayPal account and that it is already linked to your credit card. If that is the case, you can either log into your PayPal account and proceed with payment, or use another credit card to complete the purchase instead.

  1. Why am I unable to find a "Pay with Debit or Credit Card" option?

Unfortunately, PayPal does not allow direct credit card payment under certain circumstances. This could be due to your geographical location, or the ownership of a PayPal account. You could try to circumvent this problem by deleting your cookies.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return question at [email protected].


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.